Returns for Unused Products
If you ordered an item by mistake or have changed your mind, we accept returns of unused products in like-new condition, with all original packaging and accessories included, within 30 days of purchase. Customers pay return shipping costs.
Used Products and Exchanges
If you’ve tried a product but aren’t satisfied, contact us within 30 days so we can find the best solution. Returns of used items may be subject to inspection and possible fees if items are incomplete or damaged. Items returned dirty may incur a cleaning fee.
Non-Returnable Products
Certain items such as water filters, electrical parts, pumps, solenoids, special order items, and any parts that have been installed or used are final sale and cannot be returned. Clearance products may be eligible on a case-by-case basis.
Defective Items and Warranty
For products covered by manufacturer warranties, please contact us for guidance. We will assist you to ensure defective products are handled swiftly and without return shipping costs on your end.
This store’s return settings
Request an eligible return within 30 days after delivery. Approved refunds are processed within 7 business days; the customer pays ordinary eligible return-shipping costs. Restocking fee setting: none. Original shipping is generally non-refundable, subject to law and store error. These store settings override different manufacturer instructions. Request instructions from [email protected]; store address: 2370 Av. Sylva-Clapin, Saint-Hyacinthe, QC, J2S 5T3, Canada.